Available 24/7

We are staffed 24x7x365 with customer service representatives and solutions engineers located in multiple offices and time zones throughout North America. You can be assured that when you contact us, you will be working with a SchoolMessenger employee who is trained and certified to solve your issue, not an answering service rep or an overseas agent. SchoolMessenger support is available and responsive.

For non-emergency issues, we recommend you submit your case online using the form below, providing as much detail as possible. We process our support requests promptly and look forward to serving you.

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Submit A Support Request Online

First Name*:

Last Name*:

School and/or District*:

Job Title*:

Direct Phone*:

Email Address*:


Alternate / Cell Phone:

Existing Case #, If Available:

Description of Issue / Questions:

More Ways to Contact Us

  • Contact us by Live Chat

    Click here to start a chat session now.
    (available only for school & district employees)

  • Contact us by Phone

    Dial 800-920-3897 to reach our team by phone.

  • Live Web Session

    Contact a technician via a live web session.