FAQ for Families - SchoolMessenger App

One Place for School and Classroom News

If you're like most parents, you're busy and on-the-go. And with all of the school updates you receive - classroom emails, group text messages, school and district level alerts, and more - it can be hard to keep track of everything.

The free SchoolMessenger app is the solution to this problem. Find out how it makes your life easier and try it today!

Reasons to Use

• Everything in one place - View classroom, school, and district level messages in one simple, scrollable, "stream" view - just as you would on any other app or social media site

• Two-way communication - Exchange messages with individuals one-on-one (i.e. with teachers) or groups (i.e. classes, sports teams, PTO groups) (if supported by your school or district)

• Include attachments with your messages - Exchange files, images, and videos

• Use on mobile or web - Download our mobile app or use in any Web browser

With the SchoolMessenger app, it's easier than ever to stay connected to school and classroom updates. Download it today and see for yourself how it simplifies your life!

Try the SchoolMessenger App Today – It's Free!

Visit go.schoolmessenger.com or download the app from iTunes or Google Play.

Download the SchoolMessenger App for iPhone     Download the SchoolMessenger App for Android smartphones

Frequently Asked Questions

What is the SchoolMessenger app?

The SchoolMessenger app is the next generation of the app that has been known as SchoolMessenger InfoCenter. The updated app includes new features and options and replaces the InfoCenter app.

How is the SchoolMessenger app different from SchoolMessenger InfoCenter?

The SchoolMessenger app adds a significant new feature, teacher-initiated messaging. This allows you to use the app to communicate with your student’s teacher, individually or in groups, and to exchange files (such as permission slips, photos from field trips, etc.) also all from within the app, if supported by your school or district.

My school already has its own mobile app. Do the features of the new SchoolMessenger app work with my school’s app?

You’ll continue to use the school-branded mobile app and, if there’s a function needed that’s provided by the SchoolMessenger app, the SchoolMessenger app will be automatically launched from within your school-branded mobile app. After the SchoolMessenger app’s functionality is no longer being used, you’ll be returned to the school-branded app. It’s like how the Facebook and Facebook Messenger apps work together.

If I already have the InfoCenter app installed, what do I need to do?

Nothing, if your smartphone is set to automatically update its mobile apps. The new SchoolMessenger app replaced the SchoolMessenger InfoCenter app during an update.

If a smartphone is not set to accept automatic app updates, you will be prompted to download the new SchoolMessenger app, or update your existing app.

Is there any cost to upgrade to the new SchoolMessenger app?

No. The standard app with teacher-initiated messaging is free and the rest of its features are equivalent to InfoCenter.

Where can I download the mobile app?

The SchoolMessenger app is now available on the Android Google Play and Apple iOS app stores under the name “SchoolMessenger.”

Are the web app features the same as the mobile app?

Yes. For those who prefer to use a website instead of a mobile app (or who don’t have easy access to a smartphone), the SchoolMessenger app’s functions are online at https://go.schoolmessenger.com.

An account for the web app is recognized on the mobile apps, and vice versa.

What are some of the main capabilities of the new teacher-initiated messaging?

New capabilities include both individual and group (e.g., classes, sports teams, PTO groups) two-way messaging; the ability for teachers and families to exchange files, images, and videos (e.g., photographed permission slips); and the ability for you to review all notifications and messages related to your schools and district in a single, scrollable, “stream” view.

How does my student’s teacher connect to me through the app?

Your school may automatically identify teachers and their students and notify you. Or, a teacher may send out invitations with a class code, which then allows you to be tied to a specific a teacher for your student.

Can the SchoolMessenger app be extended with add-on features from my school?

Yes, there are additional modules that can be turned on at the district level. Examples include individual student information and student absence reporting, all within the app. Your school will let you know if and when those added features are available.